Workforce Management Analyst

at MAXIMUS
Location Remote, United States of America
Date Posted July 15, 2020
Category Default
Job Type Full-time

Description

Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance. Manage real time monitoring of agents and notification of unscheduled agents activities and adherence. Must have experience creating and building their own tools to manipulate the data....